Shipping policy
At BOUND, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below to understand how we handle and process orders.
Order Processing Time
- Processing Time: Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays) after payment is confirmed.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. When your order is shipped, you will receive a shipping confirmation email with tracking information.
Shipping Methods and Delivery Times
- Standard Shipping: Delivery within 5-10 business days after the order is processed.
Please note that delivery times are estimates and may vary based on your location and external factors beyond our control, such as carrier delays or customs processing.
Shipping Rates
- Standard Shipping: $10.00
Any applicable shipping promotions or discounts will be applied automatically.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website. If you do not receive a tracking number or need assistance, please contact us at its.bound.us@gmail.com
Shipping Address
Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us immediately.
Lost or Stolen Packages
- Responsibility: BOUND is not responsible for lost or stolen packages once they have been delivered by the carrier to the address provided.
- Claims: If your package is marked as delivered but you have not received it, please check with neighbors or your local post office. If you still cannot locate the package, please contact us at its.bound.us@gmail.com and we will assist you further
Delayed or Missing Shipments
While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing. If your order is significantly delayed, please contact us at its.bound.us@gmail.com and we will work to resolve the issue.
Contact Information
If you have any questions or concerns about your order or our shipping policy, please contact us at: its.bound.us@gmail.com and (678)3999897